These Terms and Conditions of Use ("Terms") govern access to and use of the VuraOS platform (the "Service"), operated by VuraOS LLC ("VuraOS", "we", "us", or "our"), with registered office at 1309 Coffeen Avenue, STE 1200, Sheridan, WY 82801, United States.
By registering an account, accessing the Service, or clicking "Accept", you ("the User" or "you") declare that you have read, understood, and fully accepted these Terms, as well as our Privacy Policy, which is incorporated by reference. If you do not agree, you must refrain from using the Service.
Para utilizar el Servicio, usted debe:
You are solely responsible for all activities carried out under your account. In case of unauthorized use, you must notify us immediately through the contact channels indicated in these Terms. VuraOS will not be liable for losses arising from unauthorized access to your account when such access results from your non-compliance with the security obligations established herein.
VuraOS is a software-as-a-service (SaaS) platform offering communication automation tools, customer management, and omnichannel artificial intelligence agents for businesses. The Service may include, among others: AI conversational agents, integration with messaging channels, CRM, process automation, data analytics, and complementary features.
VuraOS reserves the right to modify, expand, reduce, or discontinue features of the Service at any time, with or without prior notice, provided that this does not materially affect the essential functions of the plan contracted by the User. For substantial changes, we will notify at least 15 days in advance.
The Service incorporates generative artificial intelligence and natural language processing technologies. The User expressly acknowledges and accepts that:
The User agrees to use the Service in a lawful, ethical manner and in accordance with these Terms. The following is expressly prohibited:
VuraOS may immediately suspend or cancel the account of any User who breaches these prohibitions, without prejudice to any applicable legal actions.
Access to the Service is offered under a periodic subscription model (monthly or annual, depending on the selected plan). By subscribing, the User authorizes VuraOS and its authorized payment processors to debit the corresponding charges from the registered payment method.
The User may cancel their subscription at any time from their control panel or by contacting our support team. The cancellation will take effect at the end of the current billing period; pro-rated refunds will not be issued for unused time.
Exceptionally, full or partial refunds may be granted in the following cases:
Users from Argentina additionally have the rights of withdrawal provided for in Law 24.240 on Consumer Protection and complementary regulations.
VuraOS and its licensors are the exclusive holders of all intellectual property rights in the Service, including, without limitation: software, source code, algorithms, interfaces, designs, trademarks, trade names, logos, and documentation.
These Terms do not transfer any ownership rights in the Service to the User. Only a limited, non-exclusive, non-transferable, and revocable license is granted to access and use the Service in accordance with these Terms.
Any reproduction, distribution, modification, creation of derivative works, or commercial exploitation of the Service or any of its components is prohibited without prior written authorization from VuraOS.
The User retains ownership of all data, text, files, configurations, and any other content uploaded, transmitted, or generated through the Service ("User Content").
By using the Service, the User grants VuraOS a limited, non-exclusive, worldwide, royalty-free license to process, store, and reproduce User Content solely for the purpose of providing the Service. This license terminates upon the end of the contractual relationship.
El Usuario declara y garantiza que es titular o cuenta con las autorizaciones necesarias sobre todo el Contenido del Usuario, y que dicho contenido no infringe derechos de terceros ni norma legal alguna. VuraOS no asume responsabilidad alguna por el Contenido del Usuario.
The Service may integrate with messaging platforms, social networks, CRMs, or other third-party tools (hereinafter, "Third-Party Platforms"). By enabling such integrations, the User acknowledges and accepts that:
VuraOS may suspend or cancel the User's access to the Service, with or without prior notice, in the following cases:
Upon termination of the account for any reason, VuraOS will retain User Content for a maximum period of 30 calendar days, after which it may be permanently deleted, unless otherwise required by law. The User may request the export of their data within that period.
The User may cancel their account at any time in accordance with section 7 of these Terms.
The Service is provided "AS IS" and "AS AVAILABLE", without warranties of any kind, express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted availability.
VuraOS does not warrant that the Service is free from errors, viruses, or other harmful components, nor that the results obtained through its use are accurate or reliable. Use of the Service is at the User's sole risk and expense.
To the maximum extent permitted by applicable law, VuraOS, its directors, employees, agents, suppliers, and licensors shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including, without limitation: loss of revenue, loss of data, loss of business opportunities, reputational damage, or business interruption, even if VuraOS had been informed of the possibility of such damages.
VuraOS's total and aggregate liability to the User for any claim arising from the use of the Service shall not in any case exceed the total amount paid by the User to VuraOS during the twelve (12) months immediately preceding the event giving rise to the claim.
The above limitations will not apply to the extent that applicable law does not permit them, particularly with respect to non-waivable consumer rights.
The User agrees to defend, indemnify, and hold harmless VuraOS, its directors, employees, agents, and licensors against any claim, demand, loss, damage, liability, cost, or expense (including reasonable attorney's fees) arising out of or related to:
VuraOS shall not be liable for the breach or delay in the fulfillment of its obligations when such breach or delay is caused by circumstances beyond its reasonable control, including, without limitation: natural disasters, acts of war or terrorism, pandemics, interruptions in telecommunications services or Internet infrastructure, governmental decisions, regulatory changes, third-party service provider failures, interruptions in external platforms integrated with the Service, or cyber attacks.
In case of force majeure, VuraOS will notify the User as soon as reasonably possible and make commercially reasonable efforts to mitigate the effects of the event.
VuraOS reserves the right to modify these Terms at any time. Modifications will be notified through one of the following mechanisms: publication of the updated version on this page with the new effective date, email notification to the address registered in the account, or prominent notice within the Service control panel.
If modifications are material, at least 15 days notice will be given. Continued use of the Service after the modifications take effect implies acceptance of the new Terms. If the User does not accept the new Terms, they must cancel their account before the effective date.
In the event of any controversy, claim, or dispute arising from or related to these Terms or the Service, the parties commit to attempting to resolve it in good faith through direct negotiation for 30 business days from written notification of the dispute.
If direct negotiation is not successful, the parties may submit the dispute to mediation before a mutually accepted neutral mediator. If an agreement is not reached in mediation, the dispute will be submitted to the jurisdiction of the courts indicated in section 18.
The above shall not prevent either party from seeking precautionary or urgent measures from competent courts when necessary to protect their rights.
These Terms shall be governed by and interpreted in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of laws provisions.
For Users located in Argentina, the application of Law 24.240 on Consumer Protection, Law 25.326 on Personal Data Protection, and other applicable public order regulations is additionally recognized, to the extent they are not incompatible with these Terms.
Any dispute not resolved under the procedure in section 17 shall be submitted to the exclusive jurisdiction of the competent courts of the State of Wyoming, USA, unless the mandatory legislation applicable to the User establishes a different jurisdiction.
For inquiries, claims, or notifications related to these Terms, you can contact us at: